Date: 30-Jul-2010
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Limitless Innovations ~ Library & tools ~ 1998 Central European ISP Survey

1998 Central European Internet Service Provider Survey

Introduction

This page contains the complete summary of the 1998 survey we ran of Central European ISPs.

Early in 1998, we were approached by an international telecommunications company, and were commissioned to report on the Internet access market in Central Europe. They were considering acquiring an Internet access provider which matched a specific profile.

We designed and ran an online survey which was completed by invited companies in Czech Republic, Hungary and Poland. Over half the companies invited completed the survey and the respondents were mainly the company owners, directors or senior managers.

As an incentive to provide information, our client agreed that a summary report could be made available not less than six months after the survey. This page therefore contains graphs and tables that compare the results from the three countries, without identifying any individual company.

A short case study is available about this project.

Please note: CZ=Czech Republic, HU=Hungary and PL=Poland. The numbers in brackets after the country codes in the tables and graphs refer to the number of companies who responded to the question.

Core business

Q. What is your company's core business?

[Core business by country] [Core business] 		[Skip to the end of these section links]
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1996 UK ISP Survey
1998 Central European ISP Survey
Core business
Services
Products
Background
Size
Disaster recovery provisions
Main customer type
New business sources
Quality of service
Guaranteed services
Company type
Single-page version
InetUK: The UK & Irish Internet Company Directory
- end of section links -
CZ (12)HU (21)PL (9)Total
Internet access1117432
Telecoms0112
Web design0123
Other1225

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Services

Q. What services does your company offer?

[Services for all companies] [CZ Services] [HU Services] [PL Services]

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CountryCZ (12)HU (21)PL (12)Total
Web Space Rental11201243
Web Design12161240
Dial-up Access1218939
Web Server915933
Leased Line Access11111032
E-mail Server815932
Web Site Maintenance7121231
Technical Services8111130
FTP Server713929
Technical Consultancy614828
Intranet Design691025
Web Site Promotion69722
E-mail Forwarding58821
Software Development411419
Training47718
Graphic Design47516
ISDN Access29415
Marketing or Strategic Consultancy27211
High- or Guaranteed-availability Internet Access34310
News Server2518
Copy-writing0325
Research1113

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Products

Q. What products does your company offer?

[Products for all companies] [CZ Products] [HU Products] [PL Products]

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CountryCZ (12)HU (21)PL (12)Total
Internet-related Hardware89825
Other Hardware36716
Internet-related Systems26816
Other Software33511
Internet-related Software32510
Other Products2316
Computer Supplies0224
Books1001

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Background

Q. When did your company start?

[Years in business by country]

Q. When did you start providing Internet access?

[Years providing Internet access by country]

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No. Years in BusinessNo. Years Providing Internet Services
CountryMost commonAverageMost commonAverage
CZ (12)2422
HU (21)2322
PL (12)2522

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Size

Q. How many people work for your company?

[Number of staff by country] [Number of staff]

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Most commonAverageLowestHighest
CZ (12)814435
HU (17)10311330
PL (12)-424278

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Disaster recovery provisions

Q. Which of the following disaster recovery provisions do you have for your communications?
Table shows the percentage of companies which had the provision.

[Disaster recovery provisions by country] [Disaster recovery provisions]

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CZ (11)HU (19)PL (11)Average
Back-ups82%89%73%81%
Duplicate equipment27%47%64%46%
Regularly-tests recovery procedures36%26%36%33%
Hot-standby equipment9%37%18%21%
Agreements for other ISPs to carry backbone traffic during major failures18%16%27%20%
Redundant equipment18%21%18%19%
Business Continuity Insurance9%16%27%17%
Multiple operations centres9%21%18%16%
Off-site back-ups0%0%0%0%

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Main customer type

Q. What is your main type of customer?

[Customer type by country] [Customer type]

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CZ (12)HU (19)PL (12)Total
Small- and medium-sized businesses910827
Large businesses3339
Individuals55
International corporations11
Government departments11

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New business sources

Q. How do you get new business?
Table shows the percentage that a method is used to get new business.

[New business sources by company] [New business sources]

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CZ (12)HU (18)PL (10)Total
Advertising23%22%20%65%
Direct marketing27%10%27.5%64%
Resellers17%15%8.5%41%
Other0%2%0%2%

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Quality of service

Q. What commitment (guarantee) do you make to your customers about the quality of your service?

[Service quality commitment by country] [Service quality commitment]

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CZ (12)HU (20)PL (11)Total
A general statement about quality69419
A Service Level Agreement with financial penalties for failure to meet measurable service levels34411
A specific statement with measurable service levels1326
A Service Level Agreement guaranteeing measurable service levels415

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Guaranteed services

Q. Which of the following services do you guarantee?

[Guaranteed services by country] [Guaranteed services]
CZ (12)HU (20)PL (12)Average
Availability of technical support67%80%50%66%
Technical support response time33%60%83%59%
Bandwidth33%35%33%34%

Company type

Q. What kind of company are you?

[Company type by country] [Company type]
CZ (12)HU (21)PL (12)Total
Private-held company818935
Partnership4127
Individual or sole trader0213
[Skip to the end of these section links]
Library & tools
Timely Notions
Tools
Colour Selector
Font size testing
Guides
Written requirements
Briefs & proposals
Design guidelines
Web site promotion
Internet companies
1996 UK ISP Survey
1998 Central European ISP Survey
Core business
Services
Products
Background
Size
Disaster recovery provisions
Main customer type
New business sources
Quality of service
Guaranteed services
Company type
Single-page version
InetUK: The UK & Irish Internet Company Directory
- end of section links -
Date: 30-Jul-2010
Services Case studies Library & tools About us Contact us

Limitless Innovations ~ Internet Consultants
Date: 30-Jul-2010