Date: 30-Jul-2010
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1998 Central European Internet Service Provider Survey

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Quality of service

Q. What commitment (guarantee) do you make to your customers about the quality of your service?

[Service quality commitment by country]
 
[Service quality commitment]
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1996 UK ISP Survey
1998 Central European ISP Survey
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InetUK: The UK & Irish Internet Company Directory
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CZ (10)HU (20)PL (11)Total
A general statement about quality69419
A Service Level Agreement with financial penalties for failure to meet measurable service levels34411
A specific statement with measurable service levels1326
A Service Level Agreement guaranteeing measurable service levels415
Previous: New business sources     Next: Guaranteed services
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Date: 30-Jul-2010